How you can submit feedback

Call
Call us
07 3253 4000

9am-5pm weekdays

Complete online
Write
Write to us

GPO Box 45

Brisbane, Queensland 4001

We value your feedback

UnitingCare takes all compliments, complaints and general feedback about our services and staff seriously. We care about your experience and opinion of the service provided by UnitingCare. Feedback offered to us by clients, family members, carers, organisations and members of the community is used to inform our planning, enhance our organisational performance, service delivery and client satisfaction, and build positive relationships with all stakeholders.

 

Your feedback within UnitingCare will be managed:

  • With respect and sensitivity
  • Without prejudice or retribution to the complainant
  • In a timely way
  • In a culturally appropriate way
  • Responsively to special needs, including a complainant's choice of advocate when requested

If you are making a complaint please describe the event(s) that you want to complain about. We need to know what you say happened, where it happened and who was involved. Please give us all the dates and other details you can remember.

Personal details

If you would like us to contact you to discuss your comments, please provide your contact details below. If you have checked the box to stay anonymous but would like a response, please complete your details below. Please be assured we will not pass on your details to the specific service/area the feedback relates to.

Address details

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About you

Making a complaint outside UnitingCare

We encourage you to make your complaint directly with us but if you feel you would like to take your complaint outside our organisation, you can contact the following external parties.

 

Office of the Public Guardian — Adults
Department of Social Services
Department of Communities, Disability Services and Seniors
Department of Housing and Public Works
Office of the Australian Information Commissioner
Anti-Discrimination Commission of Queensland
Office of the Public Guardian — Children